NASA SEWP VI · Category A
Ordering Guide
SOLAIYA DPD, a Joint Venture
- Contract number
- 80TECH26D0802
- Category
- A — ITC/AV Solutions — IT Value Added Reseller
- NAICS
- 541519
- Revision
- 1.0
Awarded a NASA SEWP VI contract by the SEWP Program Office.
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About SOLAIYA DPD
SOLAIYA DPD is a joint venture between SOLAIYA LLLP and Digital Plaza LLC, formed to deliver information technology, communications and audio-visual solutions to federal agencies under NASA SEWP VI.
SOLAIYA LLLP
A US-based Value-Added Research and Development partnership delivering intelligent solutions to both simple and complex problems, with offices in Arlington, Boca Raton, Prague and London.
ISO 9001:2015 · ISO 20243 (O-TTPS)
Digital Plaza LLC
Serving the federal government since 2006 as a prime contractor for audio-visual, IT, 3D printing and drone/UAV products. Digital Plaza has delivered more than 600 federal contracts and ranks among the top five GSA contractors for 3D printing and drones.
SBA 8(a) · EDWOSB / WOSB · Minority-owned
About the SEWP VI contract
This contract is one of several awarded under NASA SEWP VI, a multi-award Government-Wide Acquisition Contract. Ordering activities must provide each awardee a fair opportunity to be considered for orders, as set out in the Fair Opportunity Clause.
What’s in scope for SEWP VI
The full range of ITC/AV solutions including hardware and software products, cloud-based solutions, installation, integration, testing, training, maintenance and other product-based services.
Who may order
- Federal civil servants across all agencies
- Government on-site and near-site contractors
- Government off-site contractors
- Principal investigators and universities under grants or cooperative agreements
- Government-Owned Contractor-Operated (GOCO) organisations
Fair Opportunity
Contractors will be provided a fair opportunity at the individual order level as appropriate per FAR Part 16.505(b), including the SEWP RFQ tools. No documentation for the order selection is required to be submitted with the order. All such documentation is to be maintained by the issuing procurement office.
The Contractor shall not market, quote or otherwise offer for sale, any IT Solutions not listed under this contract, until the said solutions are included in the SEWP database of record, and available to all Government end-users.
If the Government issues a Request For Information (RFI) as part of market research, the Contractor may provide items not yet listed on their SEWP contract as part of a market research quote if:
1. all such items are clearly marked as not yet available on their SEWP contract; and
2. the contractor submits a technology refreshment request to add those products to their contract
If the Government issues a Request For Quote (RFQ) or a Market Research Request (MRR), the Contractor may only respond with items available on their Contract and the price of each item shall be the no greater than the price in Attachment F SEWP database of record at the time the quote is issued. If the Contractor has insufficient items on their contract to fully respond to the Formal RFQ, the Contractor must respond with a No Bid.
Unless the RFQ specifically allows for partial quotes, the Contractor must respond fully to all requirements specified in the RFQ.
When submitting a quote to a government end-user, the contractor must clearly state the length of time the quote is valid. The contractor shall honor any order submitted within the stated time period of a quote.
When responding to an RFI or RFQ issued from the NASA SEWP RFQ on-line quoting system, the Contractor must respond as outlined in Attachment C: Contract Holder User Manual (CHUM).
Contract Holders are prohibited from using Government information posted on the NASA SEWP Contract Holder Only Page, such as RFQs, RFIs, etc., for purposes other than proposing on SEWP requirements. This includes Contract Holders providing third parties with SEWP information and requirements for the purpose of assisting companies, that are not SEWP Contract Holders, with providing unsolicited proposals to meet agency requirements already posted to the NASA SEWP RFQ on-line quoting system.
How to obtain a quote
Quotes for hardware, software and product-based services available under our NASA SEWP VI Category A contract. Quotes are provided free of charge to all SEWP customers.
- Send us your requirement. Contact the sales representative for your agency directly, or submit a Request for Quote through the NASA SEWP quoting tool. Include quantities, part numbers where known, delivery location and any required delivery date.
- We acknowledge and assign a reference. Every request is logged and given a reference number you can quote in any follow-up correspondence. (Same business day)
- Configuration review where needed. If the requirement is not a straightforward part-number order, our technical team confirms the suitability, correctness and availability of the proposed configuration before we quote.
- Quote issued. Priced against current SEWP contract rates. Quotes are valid for 30 days unless the quote states otherwise, and we honour any order placed within that period.
Sales representatives
| Role | Name | Telephone | |
|---|---|---|---|
| Sales Lead | Paul J Karch | (954) 444-9501 | [email protected] |
| Sales — Civilian Agencies | Tom Foglesong | (240) 353-0681 | [email protected] |
| Sales — Defense & Intelligence | Paul J Karch | (954) 444-9501 | [email protected] |
Support services provided free of charge
- Timely and accurate quotes. Based on current SEWP offerings and prices.
- Ordering guides, electronic or printed. Download the current guide, or request a printed copy be sent to you.
- Technical specifications on request. Commercially available specifications for any product on our contract, online or in hard copy.
- Configuration analysis. Review of suitability, correctness and availability of our offerings against your requirement.
Post-delivery policy and procedure
Installation
Site preparation, delivery scheduling and on-site installation where included in your order.
Installation services are quoted as part of the original order. Where installation is included, we contact the delivery point of contact to schedule work once shipment is confirmed.
Site preparation requirements — power, rack space, network connectivity — are provided in writing ahead of the scheduled date.
Basic warranty
Manufacturer warranty terms as they apply to products purchased under this contract, and how to open a claim.
Products supplied under this contract carry the original equipment manufacturer's standard warranty. Warranty duration and terms vary by manufacturer and are stated on the quote for each line item.
To open a claim, contact warranty support with the contract number, order number and the affected part number.
Extended warranty
Coverage options, how to add coverage after purchase, and how existing coverage is verified.
Extended warranty and software maintenance are supplied as product line items rather than services, and may be purchased with the original order or added later where the manufacturer permits.
Contact warranty support for a quote covering existing equipment.
Technical support
Hardware fault diagnosis, return authorisation and replacement part dispatch.
First-line diagnosis is provided directly. Where a fault requires manufacturer involvement we open the case on your behalf and remain the point of contact through to resolution.
Return authorisations are issued in writing with return shipping instructions.
Software support
Licence keys, entitlement and renewal questions, and escalation to the publisher.
Licence keys and entitlement documentation are issued on delivery. Where a publisher requires registration in the end user's name, we provide the documentation needed to complete it.
Renewal notifications are issued ahead of expiry for maintenance purchased through this contract.
Other post-delivery issues
Returns, transit damage, invoicing questions and anything not covered above.
Damage in transit should be reported within five business days of delivery so that a carrier claim can be opened.
Invoicing and payment questions are handled by the program office.
Support staff
| Role | Name | Telephone | |
|---|---|---|---|
| Technical Support | Elias Rosas-Mancilla | (407) 701-5888 | [email protected] |
| Software Support | Dexter Graham | (352) 396-3560 | [email protected] |
| Warranty Support | John Lester | (215) 205-7835 | [email protected] |
| Installation | Elias Rosas-Mancilla | (407) 701-5888 | [email protected] |
Troubleshooting a problematic order
A wrong item, a late delivery, or an invoicing discrepancy follows a different path from product support, with its own escalation route.
- Contact order support. Provide the contract number, delivery order number and a description of the issue. Most issues are resolved at this stage. (Response within one business day)
- Escalate to the order escalation contact. If the issue is not resolved or acknowledged, escalate to the second-tier contact. (If unresolved after three business days)
- Escalate to the Program Manager. The Program Manager is the contractual point of contact between SOLAIYA DPD and the NASA SEWP Program Management Office. (If unresolved after five business days)
Escalation contacts
| Tier | Role | Name | Telephone | |
|---|---|---|---|---|
| 1 | Order Support | Meghan Weingard | (954) 980-8599 | [email protected] |
| 2 | Order Escalation | Tom Foglesong | (240) 353-0681 | [email protected] |
| 3 | Program Manager | Paul J Karch | (954) 444-9501 | [email protected] |
Program Office
| Role | Name | Telephone | |
|---|---|---|---|
| Program Manager | Paul J Karch | (954) 444-9501 | [email protected] |
| Deputy Program Manager | Elias Rosas-Mancilla | (407) 701-5888 | [email protected] |
Postal address and general enquiries
SOLAIYA DPD, a Joint Venture
150 East Palmetto Park Road, Suite 800-38A
Boca Raton, FL 33432
Telephone (561) 465-7491
Printed copies of this guide: [email protected]
Related resources
- NASA SEWP VI Program — https://www.sewp.nasa.gov/sewpvi/
- SOLAIYA LLLP — https://solaiya.com/
- Digital Plaza LLC — https://digitalplazadirect.com/
- SOLAIYA LLLP SEWP VI Category C (services) — https://solaiyasewpcat-c.com/
- SAM.gov — https://sam.gov/